Department of Computer Science

Help Desk

What is it?

The Computer Science Department runs a Help Desk facility - a single point of contact for all queries relating to the departmental computing facilities (both hardware and software), and available to both students and staff.

This is the appropriate place to go if you have problems with accessing CS departmental facilities, to report broken equipment or programs that don't work properly, or to ask for assistance with general programming or similar technical problems.

Alternatively you can send email to CSC-HELPDESK@liverpool.ac.uk which will raise a ticket in the University's Service Now system, which will then be brought to the attention of the technical support team.

Where is it?

The Help Desk is normally located on the 2nd floor of the George Holt building, near to the "blast door" between the George Holt and the Ashton buildings.

However, during the current period of restricted physical access, the Help Desk is operating on-line via email queries and virtual zoom meetings. Please use CSC-HELPDESK@liverpool.ac.uk as the first point of contact - if you need to talk to someone face-to-face, use this email to arrange a mutually convenient time for a meeting, and then go to https://intranet.csc.liv.ac.uk/helpdesk to connect.

When is it?

Help Desk operates 10.30-12.30 and 2-3:30 Monday-Friday (closed Wednesday afternoon) during normal term times. It does not run at weekends or out of term. Occasionally it may prove necessary to close the Help Desk briefly (e.g. when assisting with a problem in one of the labs or if all the staff are occupied).
The zoom-based Help Desk will normally be active for scheduled sessions only - there might be somebody available on a drop-in basis, but this cannot be guaranteed. If you are not admitted to the zoom meeting within a couple of minutes, please contact the CSC-HELPDESK@liverpool.ac.uk address to arrange an appointment.

Who is it?

The Help Desk is staffed by members of the technical support team:

Staff
Paddy Colleran
Andy Craig
Dave Nixon
Dave Shield

What is it not?

A University-wide resource - The Help Desk is purely concerned with the Computer Science departmental facilities. We cannot assist with equipment or software provided by Computing Services, or other departments. Please contact the CSD Service Desk (in the Brownlow Hill building), or see the relevant departmental technical support staff in such cases. Contact details for the CSD Service Desk can be found here:

web: http://www.liverpool.ac.uk/csd/getting-help/
email: servicedesk@liverpool.ac.uk
phone: 0151 794 4567

An Academic resource - The Help Desk is concerned with supporting the technical facilities of the department - we do not typically have information about academic matters such as student registration, timetables or similar administrative issues. Such queries are best directed to the Student Office on the ground floor of the Ashton Building.

A Teaching resource - Similarly, the Help Desk is not really intended as part of the teaching provision. We can usually provide advice with general computing or programming problems, but questions specific to particular modules are best directed to the appropriate lecturer and/or demonstrators.